Frequently Asked Questions

Helpful answers about our services, support, and how we help bring memories together.

Welcome to our Frequently Asked Questions page.

When someone passes away, it’s common to have questions — whether you’re gathering memories, writing a tribute, exploring our services, or simply trying to work out where to begin.

Our role is to provide thoughtful, human-led support that helps bring clarity and structure to memories, stories, and reflections, making it easier to honour someone in a way that feels right to you.

Below, you’ll find answers to common questions about our services, process, Memory Workspaces, and the support we provide at each stage.

What kind of help does Dignity Bereavement Support provide?

Dignity Bereavement Support provides human-led writing support for eulogies, funeral speeches, memorial speeches, obituaries, and other bereavement writing.

If you've already started writing, our Free Personalised Tribute Suggestions service offers an initial overview, up to three tailored suggestions and our overall thoughts on possible next steps — all at no charge.

For those who would like more substantial help, our Tribute Drafts service brings memories and stories together into a structured first draft, while Fully Written Tributes provide more complete writing assistance.

We also provide free writing examples and Memory Workspaces for people who prefer to work independently. The aim is to help you find the level of support that feels right for you.

How do you keep a eulogy, funeral speech or tribute personal?

Everything begins with your memories, stories, relationship, and what you want to say. We pay attention not only to the information you share, but also to the way you describe the person you are remembering and the details that seem particularly important to you.

We also consider relevant context such as how and where the tribute will be used, who will be speaking, and any personal, cultural, or faith considerations you share with us.

The aim is not simply to organise information into a speech, but to help create something that feels personal, natural, and true to the person you are honouring — while keeping your memories and intentions at the heart of it.

How is DBS different from AI or online writing tools?

AI and online writing tools can generate a eulogy, funeral speech, obituary, or other tribute quickly and at lower cost, and for some people that may be all the help they need. But you still manage the process — reviewing the wording, adding missing details, adjusting the tone, and working back and forth until it feels right.

With DBS, a real person takes on more of that process. We consider what you share alongside the wider context too — including how the words will be used, who will be speaking, and any relevant personal, cultural, or faith considerations.

Technology may support parts of our own writing process, but the work remains human-led. Real people review what you share, make the decisions that shape the writing, and provide the personalised support included with your service — while you remain in control of the final words.

What do I need to share before you can help?

You do not need to have everything organised or know exactly what you want to say. A few memories, stories, notes, personal details, or reflections can be enough to get started.

Our guided forms help you share what matters, including your relationship to the person, memories and stories, personal qualities, important moments, and relevant information about the funeral, memorial, or other occasion.

If you've already started writing a eulogy, funeral speech, memorial speech, anniversary speech or obituary, you can also share your existing draft for our Free Personalised Tribute Suggestions service. Whether you have a few notes or a more developed tribute, we'll help you identify the most useful next steps.

What’s the difference between a Tribute Draft and a Fully Written Tribute?

A Tribute Draft is designed for someone who wants help getting started while remaining closely involved in shaping the final tribute. We organise what you share into a thoughtfully structured first draft, together with personalised support to help you reflect, personalise it, and make it your own.

With a Fully Written Tribute, we take on more of the writing process, developing your memories and information into a complete tribute. Personalisation Guidance, Speaking Tips, and two rounds of revisions are included.

Both services are human-led and built around what you share with us — the main difference is how much of the writing process you would like us to take on.

Is the guidance and support I receive personalised?

Yes. Where a service includes additional guidance or support, it is based on your writing, what you have shared with us, and any questions or concerns you may have discussed with us. It is not simply the same generic guidance added to every order.

Our Free Personalised Tribute Suggestions service provides an initial overview, up to three suggestions tailored to what you've shared, and our overall thoughts.

Depending on the paid service you choose, you may also receive Personalisation Guidance, Reflection Prompts, Speaking Tips or revisions. Because a real person considers your memories and writing, the support can focus on what may genuinely help you and your particular tribute.

How quickly can I receive support?

Our Free Personalised Tribute Suggestions are normally provided within 24 hours.

Tribute Drafts, Obituary Drafts, and Short Memorial Tribute Drafts are normally delivered within 24 hours once we have received the information we need. Fully Written Tributes and some other writing services are normally delivered within 24–48 hours.

We understand that funerals and memorial services can operate under tight timeframes. If you are working towards a particularly urgent deadline, please contact us and we will always try to accommodate where possible.

Can you support different faiths, cultures and non-religious ceremonies?

Yes. We support people from different locations and backgrounds, including religious, spiritual, secular, humanist, and non-religious funerals and memorials.

Our guided forms give you space to share any cultural, faith, family, or personal traditions you would like us to be aware of. We can also tailor spelling and wording to your location and preferences.

Everything is handled online, so DBS can support people wherever they are.

What are DBS Memory Workspaces, and are they free?

DBS Memory Workspaces are free online spaces designed to help you gather memories, stories, reflections, and thoughts in one place. They provide gentle prompts and structure to help you work through what you may want to include in a eulogy, funeral speech, obituary, or other memorial writing.

All Memory Workspaces are free to use and do not require an account. You can save your progress as a local PDF file and return to your memories at your own pace.